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RETURN POLICY

RETURN POLICY

Last updated April 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only (minus the 15% restocking fee). Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@iwantamask.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

iWantaMask.com
Attn: Returns
RMA #
945 McKinney St. #480
Houston, TX 77002
United States

You may also use the prepaid shipping label which will be  sent to the original email used when the purchase was made. Return shipping charges will be paid by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A 15% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned. (i.e. This includes items purchased with a discount code as well)

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(888) 323-2982
support@iwantamask.com